"FPS - The focus for transformational change"

Business process re-engineering is a radical redesign of business processes taking into account the organisational structure. FPS has the expertise to undertake independent business process re-engineering reviews across a wide range of sectors.

Business process re-engineering produces a baseline understanding of a current process with details of the resources utilised, the time line of the process, the strengths and weakness of the process and areas identified for improvement. Often the business process re-engineering activities are linked to the planned implementation of a new computer system. In this way the new system can be configured and modelled to support the best practices and remove any legacy inefficiencies.

The processes are then re-designed with the input of management and the process operators. This re-engineered process is then critically reviewed to ensure that it is appropriate from all operational aspects. Once all parties are convinced that the process will be an improvement then plans are drawn to carry out the implementation phase. The perceived benefits are also documented and qualified as tangible benefits with associated savings and owners responsible for the delivery of those benefits.

The implementation phase is undertaken as a transition project with detailed communications and careful management to ensure that existing service levels are not reduced during the transition period. The benefits are routinely monitored and evaluated to ensure that every perceived benefit can be realised.

Key Benefits

• Streamlined processes
• Maximise investment in new or existing systems
• Better service delivery
• Maximise resources
• Deliver tangible benefits
• Rapid and cost effective delivery of efficiencies

Capabilities

FPS has diverse skills to undertake a wide variety of business process re-engineering tasks. 

Establish internal BPR capability

Undertake BPR reviews

Implement the new processes with enabling technologies
Undertake benefits realisation

Reference Accounts

Kerrier District Council

FPS undertook BPR against the revenues and benefits services in support of the implementation of an Electronic Document and Records Management System with supporting workflow.  Following the success of this project the organisation realised the benefits of BPR and tasked FPS to provided key consultancy to undertake further BPR to support the implementation of a customer relationship management system and also to also train and establish BPR analysts internally within the organisation.
 

Police Information Technology Organisation (PITO)

Lead the activities to define the corporate processes related to the operation of a new government agency National Police Improvement Agency (NPIA). The work was undertaken to enable the agency to perform all of the organisational functions from personnel administration, finance, purchasing and the specific functions of the agency in delivering solutions to the police across the UK.

 

Construction Industry Training Board (CITB)

As part of a project to select an Electronic Document Management System for the qualifications and certification service of CITB it was necessary to undertake a full BPR activity.  The results provided a detailed specification of the EDMS, the required workflows, personnel requirements and equipment requirements to enhance the service.  The BPR introduced a new access channel of the web for qualification and certification processing to reduce processing times and to reduce operating costs.

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